Return/Refund Policy:

Thanks for shopping at TisaPasa. We appreciate the fact that you like to buy jewelry from us. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

We carry out a thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. We follow the “No return or refund Policy”.

What if the customer received a damaged item? What is the return policy? 

We would like to inform you that we have three-level quality checks before packing the goods so that customers receive the goods intact. However, there could be certain circumstances beyond our control where you could receive damaged or defective products. In such cases, it will be your responsibility to let us know about it within 48 hours of receipt of the goods and before using the product. You have to take send the video of the "initial opening of the package" within 48 hrs of receipt of the goods. You may return us the damaged goods and we will take effective measures to replace the product to your satisfaction.
Please note that when you send us the goods you will have to bear the shipping cost and when we send the goods back to you after repairing them we will do so at our cost. Please do not request us to change the goods. We can only repair the jewelry and send it back to you. Goods once sold cannot be returned or exchanged...But since shipping the items back to us costs our customers a lot, we mainly ask our customers not to do so and we compensate 50% of the value of the item.